Privacy Policy

Effective Date: February 2, 2026

Metro Pain Clinic (“Metro Pain Clinic,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://metropainclinic.com, contact us, or interact with us through phone, text message (SMS), fax, or other communication methods.

By using our website or services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

• Full name
   
• Phone number
   
• Email address
   
• Mailing address
   
• Date of birth (if provided)
   
• Any information you submit through forms, phone calls, or text messages
   

As a medical clinic, we may collect limited health-related information necessary to coordinate care, schedule appointments, or communicate regarding treatment. All protected health information (PHI) is handled in compliance with HIPAA regulations.

• IP address
   
• Browser type
   
• Device information
   
• Pages visited and interaction data
   

We use your information for purposes including, but not limited to:

• Scheduling and confirming appointments
   
• Treatment confirmations and care coordination
   
• Responding to patient inquiries
   
• Providing general clinic updates
   
• Improving our services and website functionality
   
• Complying with legal, regulatory, and healthcare obligations
   

If you provide your phone number, you may receive conversational text messages related to:

• Appointment reminders
   
• Treatment confirmations
   
• Follow-up care communications
   
• General patient-related inquiries
   

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

SMS consent and phone numbers collected for SMS purposes are NOT shared with third parties or affiliate companies for marketing purposes.

We do not sell your personal information.

We may share information only:

• With authorized healthcare providers or service partners as required for care coordination
   
• With service providers who assist us in operating our website or communication systems (under strict confidentiality agreements)
   
• When required by law, court order, or regulatory authority
   

Metro Pain Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of protected health information (PHI).

We use industry-standard security measures to protect your information. However, no system can be guaranteed to be 100% secure, and we cannot ensure absolute security.

We retain personal and medical information only as long as necessary to fulfill operational, legal, and regulatory requirements.

Our website may use cookies or similar technologies to improve user experience and website performance. You may disable cookies through your browser settings.

Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children under 13.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Metro Pain Clinic

21751 W 11 Mile Rd, Suite 215

Southfield, MI 48076

📞 Tel: (248) 212-0256

📠 Fax: (248) 356-3000

📧 Records: records@metropainclinic.com